Frequently Asked Questions

Discover effective troubleshooting methods and insights to resolve technical issues.

It is a comprehensive solution to protect your PC and all your digital data from data breaches and cyberattacks. It's a powerful firewall that provides advanced, updated, and reliable protection against malware and viruses, securing your digital world.

Firewalls such as ZoneFirewall employ different features and various security services such as Anti-Virus, content filtering, dangerous and harmful URLs or email blocking, Intrusion Prevention, stateful packet inspection, anti-malware, and more to protect users and their data on a private network holistically. In addition, a firewall acts as a secure gateway or barrier that analyzes the incoming and outgoing data packets to and from a PC to determine whether they are safe to pass through the gate.

Every PC user needs a firewall like ZoneFirewall. Any organization or person can get significant data security and its benefits from using a firewall. In today’s computing world, firewalls are a necessity not only for large enterprises but for small businesses, retail locations, clinics, classrooms, and even personal PCs. ZoneFirewall can protect the data of a person, an organization, or its internal users and customers.

Unlike a standard firewall, a network firewall is a system or group of systems that maintains and controls an access control policy between two networks. For example, a firewall like ZoneFirewall can block traffic and permit traffic to and from a PC or network. But regardless of what role a firewall plays, it implements an access control policy in a network between two computers or networks, protecting the PC or users using the network.

Yes, a firewall can slow down the network or internet speeds of your PC or network. It should be kept in mind that the network bandwidth must be dedicated to allowing critical security services to process data packets traversing into the network. This means that the firewall scans, analyzes, and filters data packets in real-time. This usually slows down the network speeds.

Announcement from ZoneFirewall LLC

Dear Valued Clients,

We’re excited to announce an important update to the way we offer our services at ZoneFirewall LLC. Starting October 1, 2025, we will be transitioning from custom pricing to two fixed service plans—designed to simplify your experience and bring more clarity to our pricing structure.

What’s New?

Instead of tailored quotes, you’ll now be able to choose from the following plans:

Advance Assistance — £249.99

Perfect for quick, on-demand support, this plan includes:

What You Will Get

  • Help Desk Access (7 days / week)
  • System Backup and Restore and Troubleshoots
  • Printer Support and Troubleshooting Services
  • Regular OS/ Application Update
  • System Disk - Clean up & Tune Up
  • Removal of Unwanted Apps & Files
  • Application / Software Installation and Support
  • Customised search queries for products
  • Access to DIY Technical Content
  • Incidental support for queries
  • Virus & Malware Removal
  • New Device Setup & Support (Phone/Tablet/SmartTV)
  • Email setup & backup on local device
  • Monthly Device Maintenance & Check-Up

Essential One Time Assistance — £99.99

Perfect for quick, on-demand support, this plan includes:

What You Will Get

  • On Call Technical Assistance
  • System Backup and Restore Services
  • Printer and Wi-Fi Setup and Troubleshoot
  • Operating System Troubleshooting & Support
  • System Disk - Clean up & Tune Up
  • Removal of Unwanted Apps & Files
  • Application / Software Installation and Troubleshoot
  • New Device Setup (Phone/Tablet/SmartTV)
  • Email setup & backup on local device
  • Incidental support for queries

Why the Change?

This shift is designed to:

  • Increase pricing transparency
  • Make service selection easier
  • Eliminate surprises and hidden fees
  • Maintain the high-quality support you expect

For Existing Clients

If you’re currently on a custom plan, you’ll continue under the existing terms until your agreement ends. After that, you can choose the plan that best suits your needs.

Need Help Choosing a Plan?

We’re here to help! Reach out by phone at +44-800-048-5987 or email us at billing@zonefirewall.co.uk with any questions.

Thank you for your continued trust in ZoneFirewall LLC. We look forward to supporting you with these new, streamlined service options.

Sincerely,
The ZoneFirewall LLC Team

zonefirewall.co.uk
+44-800-048-5987
billing@zonefirewall.co.uk

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