Privacy Policy

Last update - September 20, 2025

Table of Contents

  1. Introduction

    At ZoneFirewall, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

  2. Information We Collect

    • Personal Information: Name, email, phone number, billing address, and other information provided when contacting us or registering for services.
    • Technical Information: IP address, browser type, operating system, and usage data collected automatically via cookies and tracking technologies.
    • Service Data: Information related to your use of our IT, cybersecurity, and cloud services, including server logs and support tickets.

  3. How We Use Your Information

    • To provide, maintain, and improve our IT and cybersecurity services.
    • To communicate updates, security alerts, and important notices about our services.
    • To personalize your experience and provide tailored recommendations.
    • To comply with legal obligations and protect ZoneFirewall’s rights and property.

  4. Information Sharing & Disclosure

    • We do not sell or rent your personal information to third parties.
    • We may share information with trusted service providers who assist in delivering IT, cloud, and security solutions.
    • We may disclose information to comply with legal obligations or protect our rights, property, and safety.

  5. Cookies & Tracking

    ZoneFirewall uses cookies and similar tracking technologies to enhance user experience, analyze website usage, and optimize services. You may choose to disable cookies through your browser settings, though this may affect website functionality.

  6. Data Security

    We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. While we strive to protect your data, no transmission over the internet is 100% secure.

  7. Your Rights

    You have the right to access, update, or delete your personal information. You can contact us anytime to exercise these rights or inquire about our data practices.

  8. Third-Party Services

    Our website may contain links or integrations with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before sharing your information.

  9. Changes to this Policy

    ZoneFirewall may update this Privacy Policy from time to time. Significant changes will be communicated via our website or email. Continued use of our services constitutes acceptance of the updated policy.

  10. Contact Information

    For any questions or concerns regarding this Privacy Policy, please contact us at support@zonefirewall.com .

Announcement from ZoneFirewall LLC

Dear Valued Clients,

We’re excited to announce an important update to the way we offer our services at ZoneFirewall LLC. Starting October 1, 2025, we will be transitioning from custom pricing to two fixed service plans—designed to simplify your experience and bring more clarity to our pricing structure.

What’s New?

Instead of tailored quotes, you’ll now be able to choose from the following plans:

Advance Assistance — $333.15

Perfect for quick, on-demand support, this plan includes:

What You Will Get

  • Help Desk Access (7 days / week)
  • System Backup and Restore and Troubleshoots
  • Printer Support and Troubleshooting Services
  • Regular OS/ Application Update
  • System Disk - Clean up & Tune Up
  • Removal of Unwanted Apps & Files
  • Application / Software Installation and Support
  • Customised search queries for products
  • Access to DIY Technical Content
  • Incidental support for queries
  • Virus & Malware Removal
  • New Device Setup & Support (Phone/Tablet/SmartTV)
  • Email setup & backup on local device
  • Monthly Device Maintenance & Check-Up

Essential One Time Assistance — $133.25

Perfect for quick, on-demand support, this plan includes:

What You Will Get

  • On Call Technical Assistance
  • System Backup and Restore Services
  • Printer and Wi-Fi Setup and Troubleshoot
  • Operating System Troubleshooting & Support
  • System Disk - Clean up & Tune Up
  • Removal of Unwanted Apps & Files
  • Application / Software Installation and Troubleshoot
  • New Device Setup (Phone/Tablet/SmartTV)
  • Email setup & backup on local device
  • Incidental support for queries

Why the Change?

This shift is designed to:

  • Increase pricing transparency
  • Make service selection easier
  • Eliminate surprises and hidden fees
  • Maintain the high-quality support you expect

For Existing Clients

If you’re currently on a custom plan, you’ll continue under the existing terms until your agreement ends. After that, you can choose the plan that best suits your needs.

Need Help Choosing a Plan?

We’re here to help! Reach out by phone at +44-800-048-5987 or email us at billing@zonefirewall.co.uk with any questions.

Thank you for your continued trust in ZoneFirewall LLC. We look forward to supporting you with these new, streamlined service options.

Sincerely,
The ZoneFirewall LLC Team

zonefirewall.co.uk
+44-800-048-5987
billing@zonefirewall.co.uk

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