Terms & Conditions

Last update - September 20, 2025

Table of Contents

  1. Introduction

    Welcome to ZoneFirewall. These Terms and Conditions govern your use of our website and IT services. By accessing this website or using our services, you agree to comply with these terms. If you do not agree, please discontinue your use immediately.

  2. Acceptance of Terms

    By using ZoneFirewall’s services, you agree to be bound by these Terms. These terms apply to all visitors, clients, and partners using our services. If you disagree with any part of these terms, you may not access our website or services.

  3. User Content

    • Your Responsibility: You are responsible for any data, files, or information you share with us. You confirm that you have the rights to share this data and that it does not violate any laws or third-party rights.
    • Rights Granted to Us: By using our services, you grant ZoneFirewall a limited license to access and process your data strictly for providing and maintaining our IT solutions, including security, backup, and cloud services.

  4. Intellectual Property

    • Copyright: All content on this site, including text, graphics, logos, and software, is owned by ZoneFirewall and protected by copyright laws.
    • Trademarks: ZoneFirewall’s logos, trademarks, and service names may not be used without explicit permission.

  5. Limitations of Liability

    • No Guarantees: While we strive to provide reliable services, ZoneFirewall cannot guarantee uninterrupted access, security, or error-free operation.
    • Limitation of Liability: ZoneFirewall and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of our services.

  6. Termination

    • By ZoneFirewall: We may suspend or terminate your access immediately for violations of these Terms.
    • By You: You may terminate your use of our services at any time by discontinuing access.

  7. Governing Law

    • Notification: ZoneFirewall may modify these Terms at any time. Material changes will be communicated in advance.
    • Continued Use: By continuing to use our website and services after changes, you agree to the updated Terms.

  8. Contact Information

    For questions about these Terms, contact us at support@zonefirewall.com.

    Thank you for using ZoneFirewall. We appreciate your cooperation in following these guidelines.

Announcement from ZoneFirewall LLC

Dear Valued Clients,

We’re excited to announce an important update to the way we offer our services at ZoneFirewall LLC. Starting October 1, 2025, we will be transitioning from custom pricing to two fixed service plans—designed to simplify your experience and bring more clarity to our pricing structure.

What’s New?

Instead of tailored quotes, you’ll now be able to choose from the following plans:

Advance Assistance — $333.15

Perfect for quick, on-demand support, this plan includes:

What You Will Get

  • Help Desk Access (7 days / week)
  • System Backup and Restore and Troubleshoots
  • Printer Support and Troubleshooting Services
  • Regular OS/ Application Update
  • System Disk - Clean up & Tune Up
  • Removal of Unwanted Apps & Files
  • Application / Software Installation and Support
  • Customised search queries for products
  • Access to DIY Technical Content
  • Incidental support for queries
  • Virus & Malware Removal
  • New Device Setup & Support (Phone/Tablet/SmartTV)
  • Email setup & backup on local device
  • Monthly Device Maintenance & Check-Up

Essential One Time Assistance — $133.25

Perfect for quick, on-demand support, this plan includes:

What You Will Get

  • On Call Technical Assistance
  • System Backup and Restore Services
  • Printer and Wi-Fi Setup and Troubleshoot
  • Operating System Troubleshooting & Support
  • System Disk - Clean up & Tune Up
  • Removal of Unwanted Apps & Files
  • Application / Software Installation and Troubleshoot
  • New Device Setup (Phone/Tablet/SmartTV)
  • Email setup & backup on local device
  • Incidental support for queries

Why the Change?

This shift is designed to:

  • Increase pricing transparency
  • Make service selection easier
  • Eliminate surprises and hidden fees
  • Maintain the high-quality support you expect

For Existing Clients

If you’re currently on a custom plan, you’ll continue under the existing terms until your agreement ends. After that, you can choose the plan that best suits your needs.

Need Help Choosing a Plan?

We’re here to help! Reach out by phone at +44-800-048-5987 or email us at billing@zonefirewall.co.uk with any questions.

Thank you for your continued trust in ZoneFirewall LLC. We look forward to supporting you with these new, streamlined service options.

Sincerely,
The ZoneFirewall LLC Team

zonefirewall.co.uk
+44-800-048-5987
billing@zonefirewall.co.uk

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